Community Living Grimsby-Lincoln

Complaint Resolution Process

To provide a mechanism and guidelines to assist individuals, family members and the broader general public to lodge a formal complaint or provide feedback. This process is intended as a method of providing better service and quality improvement practice, resolving conflicts and clarifying issues.

Complaint Resolution Process

Type of Complaint / Feedback:

Individual / Family / General Public

Employee Conflict Resolution

Employee Feedback

Risk to person supported / employee?

Yes No

Reported to Police?

Yes No

Reported to Ministry?

Yes No

Description of Complaint WHO, WHAT, WHERE, WHEN, WHY.
Include as much information about the complaint as possible. This includes:

Dates and Times
Where it occured
What happened

Potential Witnesses

List any individuals who may have information about the complaint, or who have observed the conduct in question.

Ideas or Suggestions